FAQs

General FAQs

Washer/Dryer  $10 
2-Door Fridge/Wine Chiller (50 bottles and below)  $20 
TV/Side-by-Side Fridge/Wine Chiller (50 bottles and above)  $50 

Note: Final disposal charge will be quoted by the delivery agent. 

TV Bracket  Additional charges applicable 

Fixed bracket wall-mount 

  • $50-100* 

Swivel arm bracket  

  • $100 and above* 

*depending on TV size 

 

Note: Installation on the feature wall can be done on a case-by-case basis. Price will be quoted by the installer 

Ceiling Fan  With wired access point or replacement of existing 

  • $50 to $60 

Create wired access point ($70) and Installation of ceiling fan ($50) 

  • $120 

Installation of ceiling fan on false ceiling: Cut ceiling board + Mount solid support + Plastering to make good (painting not included) + Installation of fan 

  • $150* 

*Note: Final pricing will be quoted by the installer. 

Cooker Hob 

Cooker Hood 

Built-in Oven 

Built-in Dishwasher 

$50 to $180 

Basic installation only (same cut-out size) 

Additional charges will apply if alteration is required. 

1 to 1 exchange within 7 days after delivery will be offered for manufacturing defects ONLY. 

Kindly Whatsapp us at 9140 0310 or email to contact@eshakster.com with your Order Number and Date of Parcel Receive. 

Our refund policy lasts 7 days. We will not be able to offer an exchange or refund after the 7th day. Change of mind is not applicable. 

To be eligible for the refund, your item must be unused and in the same condition which you have received it. It must also be in the original packaging and sealed. 

Kindly Whatsapp or Email us your receipt or proof of purchase along with the reason for the refund to 9140 0310 or contact@eshaksters.com 

Once your item has been received on our end and inspected, we will send you an email/Whatsapp to notify you that we have received your item, as well as the status of the refund. If the refund has been approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  

 

*Credit card refunds may take up to fourteen (14) working days, subject to the processing duration of the bank. 

Unfortunately, sales items cannot be refunded.  

We accept the following payment methods

  • Visa
  • MasterCard
  • PayNow
  • PayLah!

Delivery

  • Ninja Van 
    • Standard Delivery (2-5 business days)
    • Next Day Delivery (orders submitted before 12pm)
  • Our own agent 

Standard Delivery

NinjaVan

Weight

0.01 to 4kg – $4

4.01 to 10kg – $5

10.01 to 20kg – $9

20.01 to 30kg – $12

 

Dimension (L + W + H)

0 to 80cm – $4

81cm to 120cm – $5

121cm to 200cm – $9

201cm to 300cm – $12

 

*Delivery Rates will take whichever higher

Express Delivery

NinjaVan

Weight

0.01 to 4kg – $6

4.01 to 10kg – $9

10.01 to 20kg – $12

20.01 to 30kg – $14.50

 

Dimension (L + W + H)

0 to 80cm – $6

81cm to 120cm – $9

121cm to 200cm – $12

201cm to 300cm – $14.50

 

*Delivery Rates will take whichever higher

Own Agent Delivery

30.01kg and above – $30

You will receive a tracking ID once the item has been shipped out. 

You will receive a message from us to inform you on the delivery date & time.  

Kindly Whatsapp us if you would like to arrange a delivery date & time*. 

*Subject to slot availability and this could take up to 5 working days. 

Note: When purchasing a fridge/wine chiller, kindly ensure that the main house door/gate is big enough to enter.  

Additional charge is applicable for delivery to secluded areas 

  • Jurong Island, Tuas Link, Sentosa or any High-security areas that require logistic vehicles to be empty 
Washer/Dryer  $30 per level   
2-Door Fridge  $40 per level 
Side-by-Side Fridge/Wine Chiller (50 bottles and above)  $50 per level 

Note: Spiral stairs can only be done on a case-by-case basis. Kindly enquire with us for more information.  

Membership*

  1. Earn loyalty points when you purchase from our website and offset for your next purchase 
  2. Birthday special? 
  3. Retrieve your purchase history online on-the-go

Points can be redeemed at the conversion rate of ?? Points = $?? 

You may accumulate points through several purchases 

*Do note that points can only be used to offset product purchases. 

Yes, you may use your loyalty points to redeem a cash-value voucher to offset your subsequent purchase. 

Promotions and Discounts

  1. For eshaksters members, please log in with your email address and password. For non-member, you may sign up here. 
  2. Make a purchase on our website. 
  3. Click “Checkout” to proceed to the checkout page.Depending on the steps pixelm has for loyalty points-